I haven't bought a single thing from Ian. But he's spent his time responding to emails constantly since the time I started looking for SGI stuff up until yesterday (or day before, since I work graveyard shift). And it's not little one line responses. It's not just an invoice quote or an upsell. He's been realistic with my goals, my options, what products he has or will get that fit what I'm looking for...
And I'm not at this point a customer. In this business my kind of inquiries probably pan out into a sell what? 50% of the time? Less in today's market market maybe... But he still took the time. That indicates a handful of things. He's a professional and a gentleman. He isn't in this just as an income but as a passion. He enjoys helping others.
With what I'm looking at buying from him (crossing fingers he gets some in as he expects), shipping is going to be astronomical. But I'm still going to go through him. Because dedication to the service and to the customer deserve to be acknowledged.
Thanks!!